Returns & Exchanges

Due to the perishable nature of our artisanal dough products, we do not accept returns; however, we are committed to ensuring your complete satisfaction with every jar. If your order arrives damaged or fails to meet our high quality standards, please contact us within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your package for any signs of damage or temperature compromise that may have occurred during transit.

• 2.
  Document the Issue

  Take clear photos of the product and packaging if there is a defect or damage, as this helps us process your claim and improve our shipping methods.

• 3.
  Contact Support

  Email our customer care team with your order number and the photos of your concern to initiate a resolution request.

• 4.
  Receive Your Resolution

  Once reviewed, we will issue a replacement shipment or a digital gift card for the value of the affected items within 48 hours.